Technician Field Services
We are committed to customer satisfaction. Those terms are used loosely today, but at TriFactor, customer service is an integral part of our daily focus. We are proud to have customers that continually do business with us, and see us as an extension of their operations. That level of long term partnering cannot be achieved without dependable, qualified and available customer support. Our team of customer support personnel consists of a team of mechanical and electrical engineers, as well as experienced installation and equipment maintenance associates. We offer complete remote monitoring and diagnostics capabilities.
We utilize a custom designed, proprietary tracking software to monitor all service and maintenance requests. This system ensures that each call receives a prompt and appropriate response throughout our organization.
In addition, our Customer Service department can assist you in scheduling and providing equipment and planned maintenance for each of your material handling system components as well as software and controls. TriFactor can customize a program to meet your independent needs.
We offer the following types of maintenance services
- Quarterly Planned Maintenance
- Bi-Monthly Planned Maintenance
- Customized Programs
- On - Demand Audits
- 24 Hour "TriFactor Care"
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