This position is located in Central Florida. Please submit resume to hr@trifactor.com.
POSITION SUMMARY DESCRIPTION:
Under the direction of the VP of Operations, works closely with customers, sales representatives, engineers, project managers, installers, and technicians in supervising the installation and service of material handling equipment, including installation personnel supervision, installation cost estimation and fulfillment, warranty procedures and planned and emergency maintenance services.
SUPERIOR PERFORMANCE OBJECTIVES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.
- Strives at all times to provide premier service to both internal and external customers.
- Provides working leadership to service and installation technicians
- Provides accurate and competitive installation cost estimates.
- Drives work to completion within the project time line and within budget.
- Ensures the highest quality of workmanship resulting in total customer satisfaction.
- Continuously seeks to build the Service and Installation Department with the proper people and equipment while always taking into consideration return on investment and proforma analysis.
- Exhibits a superior work ethic promoting collaboration, respect and hard work among all team members.
- Maintains a safe and healthy work environment by following and enforcing standards and procedures as well as complying with legal regulations
Management
- Directs a small team of installation technicians, journeymen and foremen in the service and installation of material handling equipment, including scheduling, safety, training, planning, assigning, and directing work. Also includes managing subcontracted temporary labor in support of installation project needs.
- Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws.
- Utilizes leadership and organizational skills to continuously counsel and improve performance of direct reports.
Service
- Coordinates and schedules planned maintenance inspections with customers who have planned maintenance contracts.
- Responds to service calls from new or existing customers seeking service support.
- Generates proposals for service sales utilizing a quick turn-around process at competitive prices.
- Dispatches service technicians in accordance with signed service contracts.
- Assists service technicians in diagnosing parts issues with customers and source replacements considering the customer’s operational and budgetary requirements.
- Manages the service schedule, insuring proper financial reporting and management of direct labor.
- Utilizes TriFactor resource management software to properly document all transactions, activities and cases with existing and new customers.
Installation (Proposal Phase)
- Provides estimation of costs for project installations using in house estimates, as well as preferred vendors’ proposals.
- Develops and refines automated estimate calculators in order to generate a quick turnaround installation estimated cost.
Installation (Fulfillment Phase)
- Coordinates with project managers to develop installation schedules and manages the direct labor force, subcontracted labor force and support equipment associated with the project.
- Develops and implements the weekly project installation status report for proper dissemination.
- Compares actual installation job costs to estimated job costs and determines the sources of error and makes improvements.
- Follows up with customers after installation completion to solicit customer satisfaction surveys.
Maintenance/Fabrication
- Develops, implements, and maintains a program for maintenance and service of Company vehicles and other capital equipment.
- Ensures the shop and equipment are maintained in an orderly and safe fashion.
- Coordinates the maintenance of the corporate building and ensures the maximization of the lifecycle of the building systems and aesthetics.
- Coordinates the fabrication of conveyor support structures, including header and hanger steel and floor support steel.
- Coordinates the fabrication of industrial control panels.
MINIMUM QUALIFICATIONS:
- 10 years of experience in conveyor systems installation and serviice.
- Leadership/Management experience supervising a minimum of 10 direct reports (technicians).
- Ability to effectively present information and respond to questions from customers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of information in written, oral, diagram, or schedule form.
- Proficiency in MS Office Products and use of the Internet.
- Superior mechanical aptitude and ability to provide technical analysis.
- Demonstrated outstanding performance in previous career.
ATTRIBUTES:
- Committed to Customer Service as #1 priority.
- Driven to succeed and to continuously improve skills and abilities.
- Exceptional problem solving, leadership and organizational skills.
- Effective written and verbal communication skills.
- Strong ability to effectively prioritize tasks and projects.
- Detail oriented with ability to multi-task.
- At ease interacting and building professional relationships with a wide range of personality types.
- Goal oriented and self motivated with a sense of urgency.
- Exceptional attitude with a continuous positive spirit.
- Superior work ethic promoting collaboration, respect and hard work among all team members.
- Ability to be an effective team player.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Individuals in this position must have the ability to
- communicate verbally and in written form
- sit or stand as needed
- regularly walk or move between and within various locations throughout the day
- move freely around a manufacturing plant and equipment
- move in and around small spaces
- climb up and down a ladder
- reach above shoulder heights or below the waist and
- frequently lift objects up to 50 lbs and occasionally lift objects up to 75 lbs.
TRAVEL REQUIREMENTS:
Travel as required to support Company needs, up to 25%. Most of the travel is local to Central Florida with occasional required visits out of state.
TriFactor is an Equal Opportunity Employer. |
